Service Desk Shift Supervisors Guide Essay Example | Topics and Well Written Essays - 6250 words

Service Desk Shift Supervisors Guide - Essay Example The code for the program that will be supplementary to the Supervisor’s Guide will be a program to determine scheduling for the various shift supervisor(s) so that data may be entered and then the subsequent schedule for the particular supervisor will appear. This is to supplement the Shift Supervisor Guide that has already been written and can be found in section B under section A entitled the Formal Report. Basically, the Shift Supervisor’s Guide contains 10 basic sections, all of which relate to issues that could come up at the service desk with regard to operating a computer lab. Thus, it is important to understand the set-up of the lab—depending upon the configurations for the supervisor’s client or employer. ... The Shift Supervisor should become familiar with all of the necessary precautions to take, well in advance of any problems from occurring. It makes sense to be current regarding all these issues so that the appropriate measures for system maintenance can be completed. Review of Other Work (2 pages) There have been several studies done showing that good technical writing yields helpful results, especially when it comes to task-oriented information. According to Pringle and O’Keefe (2003), â€Å"Task-oriented writing makes up the bulk of technical documentation—installation manuals, getting started manuals, and user guides, for example† (pp. 91). Here it will be discussed: the three main steps of technical writing in developing a software manual for a company; the objectives of technical writing; and the purpose and sub-steps of each step and how they relate to the manual. The three main steps of of technical writing include: creating an outline, doing research, an d connecting the research with known information. First, before one starts writing on a technical subject such as computer software, one must be familiar with what one is writing about. If the writer doesn’t understand the nature of the software he/she is writing about, he/she is certainly not going to be able to write clearly and well on how to use the software. So first it is key to have enough knowledge about the topic so that one can create a basic outline for the technical writing project. The main objective of technical writing is to help the consumer use a product—in this case, a software application. In other words, one’s writing is supposed to achieve a certain effect so people can pick up the manual without having previously had knowledge on the

Internal and External Factor Analyses of the Vermont Teddy Bear Co., Essay

Internal and External Factor Analyses of the Vermont Teddy Bear Co., Inc - Essay Example The first section will present a brief profile of the company. The next section will then tackle the opportunities and threats faced by the company which will lay the foundation for the external factor analysis. Lastly, the paper will look at the internal functioning of Vermont Teddy Bear Co, Inc., through its strengths and weaknesses. The paper will also present summaries of the internal and external factor analyses. Vermont Teddy Bear Co, Inc. began in the streets of Burlington, Vermont in 1981. Its founder, John Sortino began this business by "selling hand sewn teddy bears out of a pushcart." His venture marked the foundation of a business which is basically involved in the conceptualization, manufacture, and marketing of teddy bears. The company is known for its products which are manufactured by Americans using local inputs. Vermont Teddy Bear Co., Inc., however, has begun utilizing imported materials to lower the costs of production and boost profitability. The major business line of the company is the marketing of bears through a program called Bear-Grams which delivers the company's products to customers who can order online or through phone. Bear-Gram was originally advertised through radio stations and orders were taken for special occasions like birthdays, Valentine's Day, and others. The company has latter diversified in the retail of its products. Expansion also meant opening up retail outlets in lucrative areas in the United States. This expansion aimed to promote Vermont Teddy Bear as a national brand. Vermont Teddy Bear Co., Inc.'s performance peaked during 1994 but slipped off due to managerial problems and constraints (The Vermont Teddy Bear Co., Inc 1994). External Factor Analysis External factor analysis is lifted from the opportunities and threats faced by Vermont Teddy Bear Co., Inc. Opportunities include market developments, competitors' vulnerabilities, lifestyle or industry trends, technology development and innovation and a lot more which poses an opportunity which can enable the company to grab a larger portion in the market, maximize shareholders' value, or boost profitability. On the other hand, threats can be political events, drop in market demand, and other obstacles faced by a business entity. Table 1 is a summary of the external factor analysis conducted on Vermont Teddy Bears Co., Inc. Opportunities abound for Vermont Teddy Bear Co., Inc. The boom in the collectible market posts a bright prospect for the company this means a larger customer base which can be serviced by Vermont. The collectible industry is estimated to be a $9.2 billion industry with the plush collectibles segment cornering a $441 million share (Calta, 1995). In the past five years, there has been a growing preference for the upscale bear, the limited editions, and the artist-designed bears (Leccese, 1998). Companies in the teddy bear industry can take advantage of this trend by expanding their product lines in response to this growth. Vermont Teddy Bear Co., Inc. as one of the most prominent players in the teddy bear industry is in a very advantageous position to grab this opportunity. Manufacture of bears to suit the changing needs of customers can be pursued. Market diversification strategies can also be undertaken by the company both in the United Sta